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Open Box

Castle Rocks Cornwall offers an Open Box service for Clan members who wish to build a box up over a period of time (no longer than one month).

Open Boxes are available only to Clan members. If you haven’t shopped at Castle Rocks Cornwall before, you will be asked to pay a small non-refundable deposit depending on the value of the item/s you want to put in the box.

To open your box, all you need to do is checkout with the items you want and be sure to hit the ‘Pay by bank transfer’ option.  This will create an order and take the stock off the site.  It will sit pending until payment is made.  Please make sure to add a note to your order, letting me know when you will pay and close the box.  I will be in touch to confirm your order and to discuss if a deposit is needed.  I will need to check that you are a confirmed Clan member.

The minimum requirement to open a box is an item or items worth £25.00 upwards. If you want to open a box for one of the rare, collectable pieces, you will be asked to pay a deposit, usually a third of the cost.

Open Boxes will be closed one month from the date it was opened or earlier if requested.

If you have GEMS that you would like to use against your open box, please do not redeem them. Let me know, and I will allocate them against your open box. If you redeem your gems into a voucher, I cannot apply them to the open box. You will need to use the code against a future purchase.

Please bear in mind, if you’re an international customer, the cost of shipping increases by combined weight. I will offer the best rates used by Royal Mail or another courier service if the final box weighs over 2KG.

If you have any questions, please get in touch.

Thank you
Tanya x

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