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Open Box

Castle Rocks Cornwall offers an Open Box service for customers who wish to build a box up over a period of time (no longer than one month).

Open Boxes are available to everyone. If you haven’t shopped at Castle Rocks Cornwall before, you will be asked to pay a small non-refundable deposit depending on the value of the item/s you want to put in the box.

The minimum requirement to open a box is an item or items worth £35.00 upwards. If you want to open a box for one of the rare, collectable pieces, you will be asked to pay a deposit, usually a third of the cost.

Please get in touch if you would like to open a box. I will get back to you as soon as I can. If the item you want to put aside has sold before I can get back in touch to confirm, I’m afraid there is nothing I can do about that.
Until you receive an email from me confirming that the item/s have been put aside, please do not assume that the items have been reserved.

Open Boxes will be closed one month from the date it was opened or earlier if requested.

If you have GEMS that you would like to use against your open box, please do not redeem them. Let me know, and I will allocate them against your open box. If you redeem your gems into a voucher, I cannot apply them to the open box. You will need to use the code against a future purchase.

Please bear in mind, if you’re an international customer, the cost of shipping increases by combined weight. I will offer the best rates used by Royal Mail or another courier service if the final box weighs over 2KG.

If you have any questions, please get in touch.

Thank you
Tanya x