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Shipping and Delivery

Please read carefully, especially if in the EU.

NEW EU TAX REGULATIONS (excludes all other destinations, please read past this section for more info)

Since Brexit (☹️), all sorts of regulations have been introduced to businesses and consumers. As a result, it is becoming increasingly expensive for all of us. Unfortunately, that leaves me in a position not to offer sales to any country in the EU. Please do not worry. You can still place your order at my Etsy store. Etsy will collect all the fees at the point of sale. You can find that shop HERE.

DELIVERY AND SHIPPING

UK – Postage rates

Dispatch times are 1-3 working days. Castle Rocks Cornwall is a one-woman band.  Orders are usually processed within 1 to 2 days.

If you select a 24hr service at checkout, your order will be sent 1st class once the order has been prepared. 

OVERSEAS – Postage rates – 25th Feb 2022

When updating this document on 25th Feb 2022, all International orders will be sent using a tracked service. The Covid19 pandemic has and is still causing considerable delays. I am not responsible for this, but I can at least let you know where your order is with tracking. Once your order has left us here, it is then in the hands of the postal service/gods!

From 1st Jan 2021, buyers are responsible for any customs, VAT and import taxes that may apply.

Estimated delivery times

United Kingdom: 1-5 business days

United States: 10-20 business days

North America: 10-20 business days

Europe: 5-15 business days

Australia, New Zealand and Oceania: 10-20 business days

Asia Pacific: 10-20 business days

I’ll do my best to meet these delivery estimates, but I can’t guarantee them. Actual delivery time will depend on the delivery method you choose.

Customs and import taxes

Buyers are responsible for any customs, VAT and import taxes that may apply.

I’m not responsible for delays due to orders being held in customs or caught up in a backlog due to the pandemic or any other problem in your country.

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